About Arcana

Knowledge, Experience And Services Says It All

Arcana Insurance Services was founded in 2005, based in Dallas Texas and is licensed as a Managing General Agency. Recently the company went to a completely virtual network. 

Arcana is a nationally recognized insurance organization with over 125 years of insurance experience in the executive group alone. Our team is very confident in executing the most comprehensive insurance transaction, while still providing extraordinary quality of care to you and your customers.

Our management team, together with our affiliated companies, is united by strengths, which differentiate us within our industry. We are innovators. We are results-driven, dedicated to delivering expert independent insurance advice and superior service. We pride ourselves on product knowledge, customer service, electronic innovation and the network of trust we develop with our clients.

Our History

Arcana was established in 2005 by a group of insurance executives whose primary purpose was to better serve the automobile, financial, real estate, property management and insurance agency networks. The company is led by its Managing Director Mark Gannaway, and Executive Vice President over Claims and Underwriting Susan Gropp. Both executives individually bring 35 plus years in the industry to Arcana.

Arcana is a national all-lines property and casualty Managing General Agency with Virtual offices all over the United States.

We maintain excellent (and profitable) relationships with a number of nationally respected insurance carriers, including American National Insurance Group, Lloyd’s of London, and Stonegate Insurance Company.

Our Commitment

To become your invaluable, indispensable partner. We are in business to help make your job better, by giving you time to do other things. We listen before recommending. We are structured to be the single point-of-contact for all your servicing and insurance needs. We are committed to providing you with a superior line of communication to our account team and executive group. We are dedicated to meeting your goals and the goals of your organization. We pledge the highest level of customer service to you and to your clients.

We pride ourselves on an outstanding reputation in the insurance industry and look forward to having you as a part of the Arcana group. We are here to become your true business partner – an invaluable resource for your business needs.

We welcome your questions.