File A Claim

To File a Claim :

  • Login into your Arcana Insurance HUB website (example: yourcompany.arcanainsurancehub.com)
  • Click on the Policy Central option on the left panel of your dashboard.
  • Search for the certificate you want to issue a claim for and then click on the button “File Claim”.
  • Enter the requested information and click “SUBMIT” at the bottom of the form.
  • The required additional information can be attached to the online form, scanned and emailed to claims@arcanainsurance.com.
  • If you have any questions please call our claims department at 972-855-3585.

THE INFORMATION BELOW PERTAINS TO A NON-CATASTROPHE SITUATION ONLY

The Following Will Be Done Within 24 Hours :

  • Coverage will be verified in the system.
  • Policy will be pulled.
  • Claim will be set up in APS system and logged.
  • Appraiser is assigned.
  • An acknowledgment letter is sent; it will include a request for any additional documentation, if applicable.
  • APS system will set a diary for the appraiser and any additional documentation that is needed.

Claims Will Be Set Up on a Weekly Diary System :

  • Every week, the APS system will flag claims that are missing the required documents or estimate.
  • If the claim is still open, the APS system sends a 30-day status letter to the lender.

Checks and Balances Regarding Settlement Are Staunch and Claims Are Settled Within 72 Hours Once All Information Is Received :

  • A claims officer organizes and checks the paperwork.
  • An adjuster reviews and arrives at the settlement option.
  • A superior will examine for errors and approves all claims.
  • The draft issuance department prepares the worksheet and checks.
  • Checks are given to authorized personnel for signature.
  • Checks are kept in a locked secure area.
  • If the claim is denied, a denial letter is sent within 72 hours of receiving all information.