Arcana Insurance Services


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Our goal at Arcana Insurance Services is to provide our financial services and agency partners with superior claims service that is unparalleled in the industry. We understand that a claim occurrence is the real test of who we are and the importance of our products and services. We will do our absolute best to make the claims process a positive experience for your customers with professional, courteous, fast, efficient, and judicious claims service.

Key Features of our Claims Service include:

•	24/7 Claims Reporting capability. Customers can report a claim occurrence 24 hours a day – 7 days a week.

•	Claims can be reported several ways - via Internet, Phone call, Fax or U.S. Mail.

•	We have a highly experienced Claims staff for both 1st & 3rd party claims.

•	Our Claims Specialist understand the unique claims issues of CPI, Mortgage Hazard, and/or “force placed” customers .

•	Our Claims Adjusters are strategically located throughout the country.

•	Our goal is to make “first contact” with all claims customers within 24 hours of the claim report.

•	Our goal is to conclude 80% of our property claims within 30 days of the claims report.

•	Our goal is to conclude 75% of our 3rd party (liability) claims within 75 days of the loss report.

•	Claims Operations are consistently audited to assure regulatory compliance and superior customer service ratings.

To report a claim:

Toll Free:	800.921.8046

Fax:	972.855.3561

Email:	claims@arcanainsurance.com

Mailing Address: Attention: Claims Department Arcana Insurance Services, LP. 14755 Preston Road Suite 430 Dallas, Texas 75254 Top of page