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| Our goal at Arcana Insurance Services is to provide our financial services and agency partners with superior claims service that is unparalleled in the industry. We understand that a claim occurrence is the real test of who we are and the importance of our products and services. We will do our absolute best to make the claims process a positive experience for your customers with professional, courteous, fast, efficient, and judicious claims service.
Key Features of our Claims Service include:
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24/7 Claims Reporting capability. Customers can report a claim occurrence 24 hours a day – 7 days a week. |
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Claims can be reported several ways - via Internet, Phone call, Fax or U.S. Mail. |
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We have a highly experienced Claims staff for both 1st & 3rd party claims. |
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Our Claims Specialist understand the unique claims issues of CPI, Mortgage Hazard, and/or “force placed” customers . |
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Our Claims Adjusters are strategically located throughout the country. |
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Our goal is to make “first contact” with all claims customers within 24 hours of the claim report. |
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Our goal is to conclude 80% of our property claims within 30 days of the claims report. |
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Our goal is to conclude 75% of our 3rd party (liability) claims within 75 days of the loss report. |
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Claims Operations are consistently audited to assure regulatory compliance and superior customer service ratings. |
| To report a claim: |
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| Toll Free: |
800.921.8046 |
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| Fax: |
972.855.3561 |
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| Email: |
claims@arcanainsurance.com |
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Mailing Address:
Attention: Claims Department
Arcana Insurance Services, LLC.
14755 Preston Road Suite 430
Dallas, Texas 75254
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